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Case resolution statuses are visually represented using color coding to help you quickly identify the state of each case.

The following outlines the color coding used to indicate case resolution statuses within Franklin:

Case Resolution Status Indicators

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url(https://downloads.intercomcdn.com/i/o/530418/6321a1ef06df384c1e74e179/95ac1369f9dd71ff979dfb79e27a831a.png)

Tourquise	Active
Mustard Yellow	Pending Review
Black	Suspended
Blue	Resolved