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Connect with Genoox for support, advanced support for premium users, and training and platform upgrades.

Naama Gold avatar
Written by Naama Gold
Updated over a year ago

Genoox is committed to providing its users with the best support and resources possible. Whether you need assistance, want to learn more about our platform, or are interested in our latest upgrades, we've got you covered. Here's how you can connect with us:

Support

If you're experiencing any issues with Genoox, our support team is ready to help. To get in touch, simply click on the blue bubble located on the bottom left side of the screen

Select the issue you need help with, and our team will get back to you as soon as possible.

Advanced Support for Premium Users

For our premium users, we offer an advanced support tool that allows you to report any issues you may be experiencing. To access this feature, click on the question mark icon located in the upper right corner of the screen and select "Contact Support."

From there, you can fill out a form detailing the issue and its severity.

Training and Platform Upgrades

If you're interested in learning more about Genoox's platform or want to schedule a personal or group demo, our training team is here to help. Simply click on this meeting link and select a convenient time to speak with one of our team members. You can also inquire about our Franklin Premium upgrade options during your meeting.

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